Warranty & Return policy

Nooie store supports returns and refunds. If you need to apply for a return or refund, please read the following policy and contact our official customer service (support@nooie.com).

Our Refund Situation

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligible for refund:

1. Product problem
   
   We focus on providing you with high-quality goods. However, if the goods you receive do not match the goods you ordered or the product has quality problems. We will process the refund request within three working days.
   
   For quality problems or problems caused by our faults:
   First, you need to submit evidence, pictures, and images about the product. This will be handled by our auxiliary team.
   Secondly, the returned product must be sent back to our warehouse, where we will sign and submit it to our after-sales team for processing.
   
   2. Out of stock
   
   If the goods you have purchased cannot be shipped due to a lack of stock, we will contact you via email. We will provide you with the option of refunding or waiting for inventory.
   
   3. PayPal issues
   
   If your PayPal account name and address do not match your order name and shipping address, we will send you verification information via email. If you do not reply to us within three working days, we will automatically refund the order.
   
   4. Remote areas
   
   Due to some remote areas and military locations, we are unable to ship and deliver. We will communicate with you by email as soon as possible, and we will provide you with a refund.

NOTE:

• We will notify you after receiving and checking your return, and let you know if the refund is approved. If approved, you will be automatically refunded via the original payment method. Remember, your bank or credit card company may also take 3-5 business days to process and mail the refund.

Regarding The Refund Process:

When you meet the above refund conditions:

1. Please contact our customer service as soon as possible, email: support@nooie.com, customer service will reply to you within 1-3 business days;
2. The order number (#0000) and order details need to be provided to us;
3. Provide sufficient evidence to prove that there is a problem with the product or other related evidence. For specific questions, please consult customer service;
4. After confirming that the goods can be returned, We will confirm the return address and recipient information to you (important);
5. It is necessary for us to check the quality of the returned goods;
6. If the wrong product is returned or not returned, you will not get a refund;
7. We will notify you after receiving and checking your return whether the refund was successful.

Return Policy

Eligible for return:

1. Your product must be in the same condition as when you received it, unworn or unused, with a label, and in the original packaging;
2. Provide a receipt or proof of purchase, (screenshot of the order)
3. About The Return Process:

When you meet the above return conditions:

1. To start returning, please contact our customer service as soon as possible, email: support@nooie.com, customer service will reply to you within 1-3 working days;
2. We do not accept items sent back to us without prior request for return;
3. We will inform you the return address and return information. And instructions on how to send the package.

NOTE:

• Please fill in the correct return recipient address and recipient information, otherwise we will not be able to receive the return
• Cash on delivery is not supported, please pay the freight in advance
• We recommend using the original box or envelope that came with the product as a return package to avoid additional return shipping costs.

Our Exchange Situation:

For non-quality issues, that is, if you just don't like it/buy it wrong, please contact customer service as soon as possible. In this case, the buyer bears the shipping cost when returning to our address. After we receive the goods in the warehouse and confirm that it will not affect the second sale, customer service will contact you for a refund.

If you want to exchange the goods, our team will process them for you as soon as possible after confirming the evidence you submitted.

Please don’t forget to provide the following information in your email:

1. Order number (such as #nooie0001)
2. Pictures and videos that prove that the product is defective or problematic
3. The product name/link of the item you want to change