Product Support Policy Overview

We do our best to provide continuous security updates for our IoT products, covering existing Nooie brand products. Security updates usually include the latest security patches, security bugs fixes, and other security improvements. We will maintain security updates for at least 2 years from the date certain device models are launched.

We regularly publish and update the following list of end-of-life (EOL) products to help you check if your device can still receive security updates. 

* We may support security updates for certain models for 3 years or longer, depending on the actual situation. If very serious security bugs are found, even if your device is on the EOL product list, we may provide you with necessary security patches.

EOL Product List

The following is our EOL (end of life) product list. This means that we no longer maintain any software or firmware updates (including security updates) for them, and may no longer respond to security bugs reports for such products.

IPC200,IPC300,IPC300A,IPC500,NSP01,SA10,NPF01

Internet Product Release Date

Product Name	Release Date
Baby Cam IPC007	2023/5/18
360 Cam IPC100	2023/3/26
360 Cam2 IPC100C	2023/12/22
Smart Baby monitor NB1	2024/11/18
Smart Baby monitor NB2	2024/10/5

* Disclaimer:

1. The information on this page is for reference only. The actual situation is subject to the security update received by your device.

2. The delivery time of security patches may vary by region and model.

3. Security update policies and devices may change and will be reviewed regularly.

Firmware Upgrade And Support Policy

Nooie is committed to maintaining the security of all devices and provides firmware updates, including security updates, bug fixes, and new features, during support hours in accordance with established best practices.

Upgrade Policy

Nooie takes security and privacy issues very seriously. Therefore, we provide excellent maintenance for our products, including technical support and regular releases, including security updates, bug fixes, and new features based on user feedback. Typically, major version updates are provided annually, while minor version updates are provided as needed. However, if certain critical vulnerabilities are reported, updates will be scheduled immediately.

APP will send update notifications to devices that need updates, and users can manually start the firmware update process by clicking the "Update" button. By installing the latest firmware, users can get new features or a better User Experience.