Approximate delivery time: 3-7 days.
- Security
- Home
- Accessory
- Security
- Home
- Accessory
Wireless Doorbell
Pro Cam
Solar Panel
360 Cam 2
360 Cam
Outdoor Cam
Indoor Cam
Baby Cam
Pet Feeder
Smart Plugs
Aurora Bulb
Power Strip
We have merged the Nooie Cam app and the Nooie Home app so you can now manage your home efficiently and effectively all in one place. Please download the most updated Nooie app at www.nooie.com/pages/download
You can share your device with another another account so that it can also view the Live Stream from the same Nooie camera.
To share your device:
1. In order for you to share your device, the recipient need to have a Nooie account as well.
- In Nooie app, tap on Sign Up button to register a new account
2. In your Nooie app, tap on the device you would like to share.
3. Tap on the Setting icon on the top right corner.
4. Tap on Sharing and type in the recipient's account, then tap Send Invitation.
- The recipient will revive the invitation in their account. They can choose either accept or refuse the invitation.
To use a shared device:
1. In Nooie app, tap on Account located on the bottom navigation bar.
2. Tap on Inbox > System Messages
- You will see the invitation in the System Messages and you can choose to either accept or refuse the invitation.
- By default, you will be able to see the General information about the shared device.
3. After accepting the invitation, you will see the shared device in your Camera List
1. On your Nooie app, tap on your device
2. Tap on Setting icon on the top right corner
3. Tap on General > Synchronize Time to update the time displayed on your camera.
Please send your device's SN code and the QR code to us at support@nooie.com. We will unbind the camera at the backstage for you.
The SN code and QR code are located on the bottom of your device.
To replace the device's network, you need to reset the device and then reconfigure the network.
To reset 360 Cam, Baby Cam, Indoor and Outdoor Cam:
1. Please press the reset button of the camera to reset the device.
2.When it flash red led, go to pair process, click the QR code to enlarge it, keep it in front of the camera about 8 inches about 10 seconds.
3.After it scan the QR code it should turn to flashing white LED.
4.When it successfully connected to the network, it will show solid white.
5.Make sure you are connected to 2.4G WiFi instead of 5G WiFi.
To reset Base Station:
1. Press and hold the button for 5 seconds and release it. You will hear a "beep" sound after you release your hand.
2. Wait till the Base Station flash blue. Your Base Station has been reset.
3. Enter your Wifi name and password to connect the Base Station's hotspot to the network.
4. After Base Station connected to the network, it is ready to pair with your Doorbell.
To reset Doorbell:
1. Use a pin or a small object to press the reset button once. Your Doorbell has been reset and ready to pair.
Please make sure you are using the Nooie app. Nooie Cam is no longer being updated by our developers, which means you might experience difficulty viewing playback from the SD card. Download Nooie app now to solve this issue.
You can use the same account from Nooie Cam to log in to Nooie app. The devices added to your Nooie Cam app will be automatically transferred to Nooie app.
Download Nooie App now
For iOS https://apps.apple.com/app/id1451040505
For Android https://play.google.com/store/apps/details?id=com.nooie.home
Please make sure you are using the Nooie app. Nooie Cam is not longer being updated by our developers, which means Nooie Cloud and any devices launch after 2020 are not supported in Nooie Cam app.
Download Nooie app and you will be able to subscribe Nooie Cloud from there.
For iOS https://apps.apple.com/app/id1451040505
For Android https://play.google.com/store/apps/details?id=com.nooie.home
Please download the Nooie app from the Google Play Store or Apple’s App Store. You can also find a QR code in the user manual, which you can easily scan to download the app. Here's a link to our website where contains the download links for both Android and iOS systems:
nooie.com/pages/download
After you download the app, tap on “Create Account” and type in your email address (required). Verify your email by typing in the verification code sent to your email. Now you can finish the process by creating a password.
Have you tried to resend a verification code in the app? Please check your junk email folder or try another email address. If the problem persists, please send us your account email and our engineers will help you to fix it.
If you forgot your password, open the Nooie App and click the Forgot Password under Sign In and follow the instructions to reset your password.
When logged in, change your password on the account page under “Account” — “Change Password.”
If you previously registered both a Nooie Cam account (for Nooie Cam products) and a Nooie Home account (for Nooie Home products), please log in to the new Nooie app using your Nooie Cam account credentials. You can also use “Forgot Password” on the sign in page to reset your password.
If you want to transfer the ownership of your devices, please remove the devices in the app first, and connect the devices using the new account.
Please go to the Amazon Alexa app or Google Home app to add Nooie skill. Link the accounts by logging in to your Nooie account.
Nooie works tirelessly to keep our customers’ data and videos secure. We are backed by the secure and tested Amazon Web Service (AWS) to protect your privacy. AWS complies with the FBI's Criminal Justice Information Security (CJIS) standards. AWS is used throughout the United States by state, local, and federal law enforcement agencies.
All of Nooie’s data transmissions adopt the HTTPS encryption protocol. This will encrypt and secure your personal information between the user and the site or server. It cannot be read or forged by any third parties. For example, when streaming your camera’s feed to your mobile phone, Nooie protects this data with multiple layers of security, such as HTTPS and Transport Layer Security.
Nooie doesn’t sell users’ personal data or monitor users’ video in any way.
If you wish to delete all your account information from our server, please contact support@nooie.com give us your full name, account email address and password to verify your identity, and then we will delete your account and related data from the back end.
Please register an account in the Nooie app. After you sign up, the app will automatically create a "Home" page for your account and ask you to “Add Device.” “Add Device” can also be found by clicking the “Add” icon in the top right corner of the Home page after you log in. After clicking on “Add Device,” please follow the instructions in the app to connect your device.
After you power on the base station, the LED will be steady blue for a moment while booting up, and then it'll flash blue in a fast speed (twice every second), which means it's ready to pair. If it's paired to the internet successfully, the LED will turn steady blue. Then you'll need to press the reset button once to allow the base station to pair with the doorbell, the LED of base station will flash blue slowly (once every second). After that, insert the battery into the doorbell and press the doorbell's reset button once, the LED of doorbell will flash blue quickly. When it gets paired with the base station successfully, the blue LED of doorbell will turn steady white for 5s and light off.
There're many reasons why the device couldn't be paired successfully. Here're a list of actions for you to troubleshoot:
1. Please check the device’s power supply and the LED indicator to make sure that it’s ready to pair. The LED should be blinking red when it's ready to pair.
2. Please check your network connection, Wi-Fi router, and connection speed. Try browsing the internet on your phone or iPad while connected to your Wi-Fi network.
3. Your router may have reached the maximum number of simultaneous connections allowed; turn some of your Wi-Fi devices off and try again.
4. Please make sure that you choose a 2.4G Wi-Fi and the password is correct. The Wi-Fi network name should contain English characters and numbers only.
5. Enable the Wi-Fi network name (SSID) broadcast function and do not set it to hidden.
6. Please set the encryption method of your router to WPA2-PSK, authentication type AES. Both can be set to automatic.
7. If wireless MAC address filtering is enabled in your router's settings, remove the device from the router’s MAC filtering list in order to connect.
8. Make sure DHCP service is enabled in your router’s settings; otherwise the IP address will be occupied.
9.Try to disable anti-malware software temporarily. You can re-enable it after a successful pairing.
If you encounter a connection issue between the doorbell and the base station after connecting the base station to your network successfully, you'll need to reset and initiate pairing again by pressing the doorbell's reset button once, and then press the base station's reset button once. Here's an instructional video for you to follow::
youtu.be/LFjBx78yVmY
After a successful pairing, please wait for a while for the products to work. Press the doorbell several times during pairing. This problem occurs sometimes if your internet is interfered.
The camera may link to another account if you purchased the camera from someone else and they had linked it to their account. We can help you solve this issue if you contact support@nooie.com and give us your email address, the camera’s serial number (it’s located on the bottom of the camera), and your order number.
Yes, Nooie Cam Doorbell + Base Station with Chime support both 2.4G & 5G WiFi.
Please check whether your network connection is stable and try to connect it again. Please place your camera close to your router. Remove other devices connected to the router if possible. If you still cannot connect the camera, please try again using an alternative hotpot, such as a smartphone hotspot, to make sure that the problem is related to the hardware and not your Wi-Fi network.
Special symbols in your Wi-Fi password may also be the reason of failure in connection. To solve this, I'm afraid you'll have to change your Wi-Fi password. The password can contain up to 31 characters such as: 0~9, A~Z, a~z, ~, `, !, @, #, $, %, ^, &, *, (, ), +, ?, _, -, /, {, }, ,, ., :, |, <, >, [, ], \.
1. Please examine the device’s power supply.
2. Please check your network connection, Wi-Fi router, and connection speed.
* Checking method: put a mobile phone or an iPad next to the device and make sure they are connected to the same network, then try to open a web page.
3. Have you recently changed your Wi-Fi name or password? If so, please reset your device and connect again.
4. Please try to reboot the router and wait 3 minutes to observe the status of the device.
5. If the problem persists, please send us a detailed message under Help section in the app, or contact us at support@nooie.com
If the Wi-Fi stays the same, just power on the camera again, the camera will connect to the Wi-Fi automatically. If the Wi-Fi changes, please reset the camera and then connect it again.
Click the device’s preview image to enter the "Live View" page, tap on the "Settings" icon located in the top right corner, and choose "General."
1. Please check your network connection, Wi-Fi router, and connection speed.
2. If your connection appears fine, please try resetting the device to its factory settings in the Device Settings page. Then power the Base Station off and on again.
Please update the camera to its newest firmware and try again. If the problem persists, please contact us at support@nooie.com
The video and audio quality is determined by the connection speed of your doorbell, base station, and phone. Please check or improve your WiFi network’s speed.
Nooie Cam Doorbell: up to 20 feet
Our camera’s infrared light turns on and off automatically according to the brightness. You can also turn the Night Vision off manually in the app. If you're experiencing a problem of getting clear pictures at night, please upgrade the firmware in Nooie App to the latest version. If that doesn’t solve the problem, please reset the camera or contact us again with your email account, your device's ID and the model of your smartphone.
Yes, you will get notified right away when the camera detects a movement or sound, even if your Nooie App is closed. Unless you turn off the camera on purpose, or schedule it not to disturb, it will send motion/sound alerts to you wherever you are.
The delay is very likely caused by the network. Please check your Wi-Fi speed and connection.
You can set the PIR Motion Detection's sensitivity to the lowest, and turn on the Human Detection feature in the app to filter the motion notifications.
You can easily share the viewing access of your device to friends and family using the Nooie App. This will allow them to view through your camera; however, they will not be able to have full control over your device. Please follow the instructions below to share a device:
If the invitee doesn’t have a Nooie account, please download the Nooie App and register an account first.
1. Choose the camera you would like to share and go to the Camera Settings.
2. Under the Camera Settings, choose Camera Sharing.
3. Type in the account email address of the person you would like to share access with, and hit “Send Invitation.”
4. Nooie will send this invitation to the person via app.
You have to have either a Micro SD card or cloud subscription in order to find and play footages from a Nooie Cam. With either of the storage option, click the device’s preview image to enter the "Live View" page, and tap on the "View Playback" button to see your events and recordings.
All of the events and videos will be stored in the cloud for the rolling days of your choice till they get deleted automatically. For example, if you activate the 7-day video history plan on Jan 1, the cloud will keep the recordings of Jan 1 until the midnight of Jan 8. Then the cloud would delete videos of Jan 1 to make room for the new recordings of Jan 8. You can access the videos freely within the 7-day window, including saving the videos to your phone and other devices by using the recording feature in the app.
Nooie provides users with the options to store videos locally in a Micro SD card, or in the secure cloud. You can find the information of our cloud plans here:
www.nooie.com/pages/nooie-cloud
You can subscribe to Nooie Cloud by tapping on the cloud icon located at the video history playback bar. You can also find it under "Settings - Storage" where you can unsubscribe as well.
The cloud subscription will stay active if you delete the camera. This means that if you reconnect the camera, you'll still be able to access any old recordings within the rolling day window. If you wish to cancel the subscription, please do so first before deleting the camera. You can unsubscribe our service in the app under "Storage" in device settings, or under "Cloud" in the "Account" page.
The camera supports loop recording both with a MicroSD card or Nooie Cloud. You can turn it on under “Settings - Storage.” Please note that if you turn on the loop recording, the MicroSD card will automatically replace the older videos with new ones when full.
For the cloud service, the subscription is offered on a rolling-day basis, such as 3, 7, 15 or 30 days. So, for a 7-day service, videos will automatically be deleted after 7 days.
Videos stored in the cloud will be automatically deleted after the rolling-day period; videos stored in the card will need to be deleted manually by formatting the card.
It takes about 2 minutes for the recorded videos to be stored in the cloud, and it takes about 5 minutes for them to be saved to the MicroSD card. When *saving is still in progress*, you will be directed to live-streaming instead.
Please wait for at least 6 minutes to see new recordings on MicroSD card after formatting the card.As every file saved on MicroSD card is 5 minutes, it can be read after it finished.
This problem will need to be investigated carefully by the tech team. Please contact support@nooie.com and give us your account email address, camera model and serial number that can be found on t he bottom of the camera.
If your camera went offline, there wouldn't be recordings during that time.
If you're a card user and If you turn on loop recording; older videos will be automatically overwritten when the SD card is full. To avoid important videos from being overwritten automatically, please save them to your phone before the SD card storage reaches capacity.
If you'e a cloud user, the subscription is offered on a rolling-day basis, such as 3, 7, 15 or 30 days. So, for a 7-day service, videos will automatically be deleted after 7 days.
Nooie Cam supports class 6 or above MicroSD cards, from 4G to 128G in FAT32 format.
Please format the MicroSD card in “Storage” under the camera’s “Settings” in Nooie Cam App. If that doesn’t solve the problem, please unplug the camera, take out the MicroSD and format the card using a computer (FAT32 format). After completion, install the card first, before powering on the camera. Please wait for at least 6 minutes to see the new recording on MicroSD card after power on.
Please go to the Amazon Alexa app or Google Home app to add Nooie skill. Link the accounts by logging in to your Nooie account.
We have developed and added the voice control feature with Alexa and Google Home and we've tested that it can work. If you're experiencing problems adding Nooie Skills to your Alexa or Google Home device, please contact support@nooie.com
Nooie works tirelessly to keep our customers’ data and videos secure. We are backed by the secure and tested Amazon Web Service (AWS) to protect your privacy. AWS complies with the FBI's Criminal Justice Information Security (CJIS) standards. AWS is used throughout the United States by state, local, and federal law enforcement agencies.
All of Nooie’s data transmissions adopt the HTTPS encryption protocol. This will encrypt and secure your personal information between the user and the site or server. It cannot be read or forged by any third parties. For example, when streaming your camera’s feed to your mobile phone, Nooie protects this data with multiple layers of security, such as HTTPS and Transport Layer Security.
Please try delete and app and download it again. If the problem persists, please contact support@nooie.com
If your camera is online, please go to "Settings" by entering and camera's control page and tapping on the upper right icon. Then you'll be able to remove the camera at the bottom of the "Settings" page.
If your camera is offline, you can remove your camera directly on the homepage by clicking the camera's preview. Then a window will pop up, asking you to refresh or delete the camera. Choose "Delete" and then "Confirm."
If your camera does not respond to your pan & tilt gestures, your app version is likely not supporting the Nooie Cam 360 hardware. Please make sure:
1. Download the Nooie app(as shown below), not the "Nooie Cam" app.
2. If you already have Nooie app, please make sure your app version is at least version 2.1.4 or up.
If the problem persist after updating to the newest Nooie app version, please contact support@nooie.com
Nooie App
Android
iOS
Please register an account in the Nooie app. After you sign up, the app will automatically create a "Home" page for your account and ask you to “Add Device.” “Add Device” can also be found by clicking the “Add” icon in the top right corner of the Home page after you log in. After clicking on “Add Device,” please follow the instructions in the app to connect your device.
Here's a tutorial video for you to follow:
youtube.com/watch?v=68hgVabrS7E
Please note that we've updated our app from Nooie Cam app to Nooie app. Make sure that you download the most updated app here:
www.nooie.com/pages/download
There're many reasons why the device couldn't be paired successfully. Here're a list of actions for you to troubleshoot:
1. Please check the device’s power supply and the LED indicator to make sure that it’s ready to pair. The LED should be blinking red when it's ready to pair.
2. Please check your network connection, Wi-Fi router, and connection speed. Try browsing the internet on your phone or iPad while connected to your Wi-Fi network.
3. Your router may have reached the maximum number of simultaneous connections allowed; turn some of your Wi-Fi devices off and try again.
4. Please make sure that you choose a 2.4G Wi-Fi and the password is correct. The Wi-Fi network name should contain English characters and numbers only.
5. Enable the Wi-Fi network name (SSID) broadcast function and do not set it to hidden.
6. Please set the encryption method of your router to WPA2-PSK, authentication type AES. Both can be set to automatic.
7. If wireless MAC address filtering is enabled in your router's settings, remove the device from the router’s MAC filtering list in order to connect.
8. Make sure DHCP service is enabled in your router’s settings; otherwise the IP address will be occupied.
9.Try to disable anti-malware software temporarily. You can re-enable it after a successful pairing.
First, remove the camera’s protective film or clean the camera lens. With your phone, click on the QR code to zoom in. Maximize your phone's brightness setting and hold your phone between 6 and 12 inches away from the camera lens.
Tip: Move the phone back and forth, closer to and further from the camera to find the sweet spot.
The camera may link to another account if you purchased the camera from someone else and they had linked it to their account. We can help you solve this issue if you contact support@nooie.com and give us your email address, the camera’s serial number (it’s located on the bottom of the camera), and your order number.
Yes, Nooie Cam 360 only supports 2.4G WiFi, please make sure that you choose a 2.4G WiFi during pairing.
If you have a dual-band WiFi and you’re experiencing problems to pair the device, please separate the 2.4G WiFi and 5G WiFi in your internet settings and name them differently.
Please check whether your network connection is stable and try to connect it again. Please place your camera close to your router. Remove other devices connected to the router if possible. If you still cannot connect the camera, please try again using an alternative hotpot, such as a smartphone hotspot, to make sure that the problem is related to the hardware and not your Wi-Fi network.
Special symbols in your Wi-Fi password may also be the reason of failure in connection. To solve this, I'm afraid you'll have to change your Wi-Fi password. The password can contain up to 31 characters such as: 0~9, A~Z, a~z, ~, `, !, @, #, $, %, ^, &, *, (, ), +, ?, _, -, /, {, }, ,, ., :, |, <, >, [, ], \.
1. Please examine the device’s power supply.
2. Please check your network connection, Wi-Fi router, and connection speed.
* Checking method: put a mobile phone or an iPad next to the device and make sure they are connected to the same network, then try to open a web page.
3. Have you recently changed your Wi-Fi name or password? If so, please reset your device and connect again.
4. Please try to reboot the router and wait 3 minutes to observe the status of the device.
5. If the problem persists, please send us a detailed message under Help section in the app, or contact us at support@nooie.com
If the Wi-Fi stays the same, just power on the camera again, the camera will connect to the Wi-Fi automatically. If the Wi-Fi changes, please reset the camera and then connect it again.
Click the device’s preview image to enter the "Live View" page, tap on the "Settings" icon located in the top right corner, and choose "General."
Please update the camera to its newest firmware and try again. If the problem persists, please contact us at support@nooie.com
The video and audio quality is determined by the connection speed of your doorbell, base station, and phone. Please check or improve your WiFi network’s speed.
Nooie Cam 360: Two 940nm infrared lights; up to 32 feet
Our camera’s infrared light turns on and off automatically according to the brightness. You can also turn the Night Vision off manually in the app. If you're experiencing a problem of getting clear pictures at night, please upgrade the firmware in Nooie App to the latest version. If that doesn’t solve the problem, please reset the camera or contact us again with your email account, your device's ID and the model of your smartphone.
Yes, the newest firmware support sound detection, please update your camera's firmware if it's not up-to-date. You can find the firmware update in the "Device Settings" page under "General."
Yes, you will get notified right away when the camera detects a movement or sound, even if your Nooie App is closed. Unless you turn off the camera on purpose, or schedule it not to disturb, it will send motion/sound alerts to you wherever you are.
The delay is very likely caused by the network. Please check your Wi-Fi speed and connection.
Please set the motion sensitivity to medium or low. The camera detects movements using a frame difference method, meaning that it can detect moving objects based on the difference between only 1-2 frames if the motion sensitivity is set to high.
You can easily share the viewing access of your device to friends and family using the Nooie App. This will allow them to view through your camera; however, they will not be able to have full control over your device. Please follow the instructions below to share a device:
If the invitee doesn’t have a Nooie account, please download the Nooie App and register an account first.
1. Choose the camera you would like to share and go to the Camera Settings.
2. Under the Camera Settings, choose Camera Sharing.
3. Type in the account email address of the person you would like to share access with, and hit “Send Invitation.”
4. Nooie will send this invitation to the person via app.
You have to have either a Micro SD card or cloud subscription in order to find and play footages from a Nooie Cam. With either of the storage option, click the device’s preview image to enter the "Live View" page, and tap on the "View Playback" button to see your events and recordings.
All of the events and videos will be stored in the cloud for the rolling days of your choice till they get deleted automatically. For example, if you activate the 7-day video history plan on Jan 1, the cloud will keep the recordings of Jan 1 until the midnight of Jan 8. Then the cloud would delete videos of Jan 1 to make room for the new recordings of Jan 8. You can access the videos freely within the 7-day window, including saving the videos to your phone and other devices by using the recording feature in the app.
Nooie provides users with the options to store videos locally in a Micro SD card, or in the secure cloud. You can find the information of our cloud plans here:
www.nooie.com/pages/nooie-cloud
You can subscribe to Nooie Cloud by tapping on the cloud icon located at the video history playback bar. You can also find it under "Settings - Storage" where you can unsubscribe as well.
The cloud subscription will stay active if you delete the camera. This means that if you reconnect the camera, you'll still be able to access any old recordings within the rolling day window. If you wish to cancel the subscription, please do so first before deleting the camera. You can unsubscribe our service in the app under "Storage" in device settings, or under "Cloud" in the "Account" page.
The camera supports loop recording both with a MicroSD card or Nooie Cloud. You can turn it on under “Settings - Storage.” Please note that if you turn on the loop recording, the MicroSD card will automatically replace the older videos with new ones when full.
For the cloud service, the subscription is offered on a rolling-day basis, such as 3, 7, 15 or 30 days. So, for a 7-day service, videos will automatically be deleted after 7 days.
Videos stored in the cloud will be automatically deleted after the rolling-day period; videos stored in the card will need to be deleted manually by formatting the card.
It takes about 2 minutes for the recorded videos to be stored in the cloud, and it takes about 5 minutes for them to be saved to the MicroSD card. When *saving is still in progress*, you will be directed to live-streaming instead.
Please wait for at least 6 minutes to see new recordings on MicroSD card after formatting the card.As every file saved on MicroSD card is 5 minutes, it can be read after it finished.
This problem will need to be investigated carefully by the tech team. Please contact support@nooie.com and give us your account email address, camera model and serial number that can be found on t he bottom of the camera.
If your camera went offline, there wouldn't be recordings during that time.
If you're a card user and If you turn on loop recording; older videos will be automatically overwritten when the SD card is full. To avoid important videos from being overwritten automatically, please save them to your phone before the SD card storage reaches capacity.
If you'e a cloud user, the subscription is offered on a rolling-day basis, such as 3, 7, 15 or 30 days. So, for a 7-day service, videos will automatically be deleted after 7 days.
Nooie Cam supports class 6 or above MicroSD cards, from 4G to 128G in FAT32 format.
Please format the MicroSD card in “Storage” under the camera’s “Settings” in Nooie Cam App. If that doesn’t solve the problem, please unplug the camera, take out the MicroSD and format the card using a computer (FAT32 format). After completion, install the card first, before powering on the camera. Please wait for at least 6 minutes to see the new recording on MicroSD card after power on.
Please go to the Amazon Alexa app or Google Home app to add Nooie skill. Link the accounts by logging in to your Nooie account.
We have developed and added the voice control feature with Alexa and Google Home and we've tested that it can work. If you're experiencing problems adding Nooie Skills to your Alexa or Google Home device, please contact support@nooie.com
Nooie works tirelessly to keep our customers’ data and videos secure. We are backed by the secure and tested Amazon Web Service (AWS) to protect your privacy. AWS complies with the FBI's Criminal Justice Information Security (CJIS) standards. AWS is used throughout the United States by state, local, and federal law enforcement agencies.
All of Nooie’s data transmissions adopt the HTTPS encryption protocol. This will encrypt and secure your personal information between the user and the site or server. It cannot be read or forged by any third parties. For example, when streaming your camera’s feed to your mobile phone, Nooie protects this data with multiple layers of security, such as HTTPS and Transport Layer Security.
When this feature is turned on in the app, Nooie Cam 360 can track horizontal movements.
Please try delete and app and download it again. If the problem persists, please contact support@nooie.com
If your camera is online, please go to "Settings" by entering and camera's control page and tapping on the upper right icon. Then you'll be able to remove the camera at the bottom of the "Settings" page.
If your camera is offline, you can remove your camera directly on the homepage by clicking the camera's preview. Then a window will pop up, asking you to refresh or delete the camera. Choose "Delete" and then "Confirm."
Please register an account in the Nooie app. After you sign up, the app will automatically create a "Home" page for your account and ask you to “Add Device.” “Add Device” can also be found by clicking the “Add” icon in the top right corner of the Home page after you log in. After clicking on “Add Device,” please follow the instructions in the app to connect your device.
Here's a tutorial video for you to follow:
youtu.be/8MXqBW1JD_k
Please note that we've updated our app from Nooie Cam app to Nooie app. Make sure that you download the most updated app here:
www.nooie.com/pages/download
There're many reasons why the device couldn't be paired successfully. Here're a list of actions for you to troubleshoot:
1. Please check the device’s power supply and the LED indicator to make sure that it’s ready to pair. The LED should be blinking red when it's ready to pair.
2. Please check your network connection, Wi-Fi router, and connection speed. Try browsing the internet on your phone or iPad while connected to your Wi-Fi network.
3. Your router may have reached the maximum number of simultaneous connections allowed; turn some of your Wi-Fi devices off and try again.
4. Please make sure that you choose a 2.4G Wi-Fi and the password is correct. The Wi-Fi network name should contain English characters and numbers only.
5. Enable the Wi-Fi network name (SSID) broadcast function and do not set it to hidden.
6. Please set the encryption method of your router to WPA2-PSK, authentication type AES. Both can be set to automatic.
7. If wireless MAC address filtering is enabled in your router's settings, remove the device from the router’s MAC filtering list in order to connect.
8. Make sure DHCP service is enabled in your router’s settings; otherwise the IP address will be occupied.
9.Try to disable anti-malware software temporarily. You can re-enable it after a successful pairing.
First, remove the camera’s protective film or clean the camera lens. With your phone, click on the QR code to zoom in. Maximize your phone's brightness setting and hold your phone between 6 and 12 inches away from the camera lens.
Tip: Move the phone back and forth, closer to and further from the camera to find the sweet spot.
The camera may link to another account if you purchased the camera from someone else and they had linked it to their account. We can help you solve this issue if you contact support@nooie.com and give us your email address, the camera’s serial number (it’s located on the bottom of the camera), and your order number.
Yes, Nooie Cam 360 only supports 2.4G WiFi, please make sure that you choose a 2.4G WiFi during pairing.
If you have a dual-band WiFi and you’re experiencing problems to pair the device, please separate the 2.4G WiFi and 5G WiFi in your internet settings and name them differently.
Please check whether your network connection is stable and try to connect it again. Please place your camera close to your router. Remove other devices connected to the router if possible. If you still cannot connect the camera, please try again using an alternative hotpot, such as a smartphone hotspot, to make sure that the problem is related to the hardware and not your Wi-Fi network.
Special symbols in your Wi-Fi password may also be the reason of failure in connection. To solve this, I'm afraid you'll have to change your Wi-Fi password. The password can contain up to 31 characters such as: 0~9, A~Z, a~z, ~, `, !, @, #, $, %, ^, &, *, (, ), +, ?, _, -, /, {, }, ,, ., :, |, <, >, [, ], \.
1. Please examine the device’s power supply.
2. Please check your network connection, Wi-Fi router, and connection speed.
* Checking method: put a mobile phone or an iPad next to the device and make sure they are connected to the same network, then try to open a web page.
3. Have you recently changed your Wi-Fi name or password? If so, please reset your device and connect again.
4. Please try to reboot the router and wait 3 minutes to observe the status of the device.
5. If the problem persists, please send us a detailed message under Help section in the app, or contact us at support@nooie.com
If the Wi-Fi stays the same, just power on the camera again, the camera will connect to the Wi-Fi automatically. If the Wi-Fi changes, please reset the camera and then connect it again.
Click the device’s preview image to enter the "Live View" page, tap on the "Settings" icon located in the top right corner, and choose "General."
Please update the camera to its newest firmware and try again. If the problem persists, please contact us at support@nooie.com
The video and audio quality is determined by the connection speed of your doorbell, base station, and phone. Please check or improve your WiFi network’s speed.
Nooie Cam Outdoor: Twelve 850nm infrared lights; up to 50 feet
Our camera’s infrared light turns on and off automatically according to the brightness. You can also turn the Night Vision off manually in the app. If you're experiencing a problem of getting clear pictures at night, please upgrade the firmware in Nooie App to the latest version. If that doesn’t solve the problem, please reset the camera or contact us again with your email account, your device's ID and the model of your smartphone.
Yes, the newest firmware support sound detection, please update your camera's firmware if it's not up-to-date. You can find the firmware update in the "Device Settings" page under "General."
Yes, you will get notified right away when the camera detects a movement or sound, even if your Nooie App is closed. Unless you turn off the camera on purpose, or schedule it not to disturb, it will send motion/sound alerts to you wherever you are.
The delay is very likely caused by the network. Please check your Wi-Fi speed and connection.
Please set the motion sensitivity to medium or low. The camera detects movements using a frame difference method, meaning that it can detect moving objects based on the difference between only 1-2 frames if the motion sensitivity is set to high.
You can easily share the viewing access of your device to friends and family using the Nooie App. This will allow them to view through your camera; however, they will not be able to have full control over your device. Please follow the instructions below to share a device:
If the invitee doesn’t have a Nooie account, please download the Nooie App and register an account first.
1. Choose the camera you would like to share and go to the Camera Settings.
2. Under the Camera Settings, choose Camera Sharing.
3. Type in the account email address of the person you would like to share access with, and hit “Send Invitation.”
4. Nooie will send this invitation to the person via app.
You have to have either a Micro SD card or cloud subscription in order to find and play footages from a Nooie Cam. With either of the storage option, click the device’s preview image to enter the "Live View" page, and tap on the "View Playback" button to see your events and recordings.
All of the events and videos will be stored in the cloud for the rolling days of your choice till they get deleted automatically. For example, if you activate the 7-day video history plan on Jan 1, the cloud will keep the recordings of Jan 1 until the midnight of Jan 8. Then the cloud would delete videos of Jan 1 to make room for the new recordings of Jan 8. You can access the videos freely within the 7-day window, including saving the videos to your phone and other devices by using the recording feature in the app.
Nooie provides users with the options to store videos locally in a Micro SD card, or in the secure cloud. You can find the information of our cloud plans here:
www.nooie.com/pages/nooie-cloud
You can subscribe to Nooie Cloud by tapping on the cloud icon located at the video history playback bar. You can also find it under "Settings - Storage" where you can unsubscribe as well.
The cloud subscription will stay active if you delete the camera. This means that if you reconnect the camera, you'll still be able to access any old recordings within the rolling day window. If you wish to cancel the subscription, please do so first before deleting the camera. You can unsubscribe our service in the app under "Storage" in device settings, or under "Cloud" in the "Account" page.
The camera supports loop recording both with a MicroSD card or Nooie Cloud. You can turn it on under “Settings - Storage.” Please note that if you turn on the loop recording, the MicroSD card will automatically replace the older videos with new ones when full.
For the cloud service, the subscription is offered on a rolling-day basis, such as 3, 7, 15 or 30 days. So, for a 7-day service, videos will automatically be deleted after 7 days.
Videos stored in the cloud will be automatically deleted after the rolling-day period; videos stored in the card will need to be deleted manually by formatting the card.
It takes about 2 minutes for the recorded videos to be stored in the cloud, and it takes about 5 minutes for them to be saved to the MicroSD card. When *saving is still in progress*, you will be directed to live-streaming instead.
Please wait for at least 6 minutes to see new recordings on MicroSD card after formatting the card.As every file saved on MicroSD card is 5 minutes, it can be read after it finished.
This problem will need to be investigated carefully by the tech team. Please contact support@nooie.com and give us your account email address, camera model and serial number that can be found on t he bottom of the camera.
If your camera went offline, there wouldn't be recordings during that time.
If you're a card user and If you turn on loop recording; older videos will be automatically overwritten when the SD card is full. To avoid important videos from being overwritten automatically, please save them to your phone before the SD card storage reaches capacity.
If you'e a cloud user, the subscription is offered on a rolling-day basis, such as 3, 7, 15 or 30 days. So, for a 7-day service, videos will automatically be deleted after 7 days.
Nooie Cam supports class 6 or above MicroSD cards, from 4G to 128G in FAT32 format.
Please format the MicroSD card in “Storage” under the camera’s “Settings” in Nooie Cam App. If that doesn’t solve the problem, please unplug the camera, take out the MicroSD and format the card using a computer (FAT32 format). After completion, install the card first, before powering on the camera. Please wait for at least 6 minutes to see the new recording on MicroSD card after power on.
Please go to the Amazon Alexa app or Google Home app to add Nooie skill. Link the accounts by logging in to your Nooie account.
We have developed and added the voice control feature with Alexa and Google Home and we've tested that it can work. If you're experiencing problems adding Nooie Skills to your Alexa or Google Home device, please contact support@nooie.com
Nooie works tirelessly to keep our customers’ data and videos secure. We are backed by the secure and tested Amazon Web Service (AWS) to protect your privacy. AWS complies with the FBI's Criminal Justice Information Security (CJIS) standards. AWS is used throughout the United States by state, local, and federal law enforcement agencies.
All of Nooie’s data transmissions adopt the HTTPS encryption protocol. This will encrypt and secure your personal information between the user and the site or server. It cannot be read or forged by any third parties. For example, when streaming your camera’s feed to your mobile phone, Nooie protects this data with multiple layers of security, such as HTTPS and Transport Layer Security.
Because there is often ambient noise outside, Nooie Cam Outdoor uses a half-duplex system, same as a walkie-talkie’s to ensure the best quality from each way.
Please try delete and app and download it again. If the problem persists, please contact support@nooie.com
If your camera is online, please go to "Settings" by entering and camera's control page and tapping on the upper right icon. Then you'll be able to remove the camera at the bottom of the "Settings" page.
If your camera is offline, you can remove your camera directly on the homepage by clicking the camera's preview. Then a window will pop up, asking you to refresh or delete the camera. Choose "Delete" and then "Confirm."
Please register an account in the Nooie app. After you sign up, the app will automatically create a "Home" page for your account and ask you to “Add Device.” “Add Device” can also be found by clicking the “Add” icon in the top right corner of the Home page after you log in. After clicking on “Add Device,” please follow the instructions in the app to connect your device.
Here's a tutorial video for you to follow:
youtu.be/0e2WciYEJsE
Please note that we've updated our app from Nooie Cam app to Nooie app. Make sure that you download the most updated app here:
www.nooie.com/pages/download
There're many reasons why the device couldn't be paired successfully. Here're a list of actions for you to troubleshoot:
1. Please check the device’s power supply and the LED indicator to make sure that it’s ready to pair. The LED should be blinking red when it's ready to pair.
2. Please check your network connection, Wi-Fi router, and connection speed. Try browsing the internet on your phone or iPad while connected to your Wi-Fi network.
3. Your router may have reached the maximum number of simultaneous connections allowed; turn some of your Wi-Fi devices off and try again.
4. Please make sure that you choose a 2.4G Wi-Fi and the password is correct. The Wi-Fi network name should contain English characters and numbers only.
5. Enable the Wi-Fi network name (SSID) broadcast function and do not set it to hidden.
6. Please set the encryption method of your router to WPA2-PSK, authentication type AES. Both can be set to automatic.
7. If wireless MAC address filtering is enabled in your router's settings, remove the device from the router’s MAC filtering list in order to connect.
8. Make sure DHCP service is enabled in your router’s settings; otherwise the IP address will be occupied.
9.Try to disable anti-malware software temporarily. You can re-enable it after a successful pairing.
First, remove the camera’s protective film or clean the camera lens. With your phone, click on the QR code to zoom in. Maximize your phone's brightness setting and hold your phone between 6 and 12 inches away from the camera lens.
Tip: Move the phone back and forth, closer to and further from the camera to find the sweet spot.
The camera may link to another account if you purchased the camera from someone else and they had linked it to their account. We can help you solve this issue if you contact support@nooie.com and give us your email address, the camera’s serial number (it’s located on the bottom of the camera), and your order number.
Yes, Nooie Cam 360 only supports 2.4G WiFi, please make sure that you choose a 2.4G WiFi during pairing.
If you have a dual-band WiFi and you’re experiencing problems to pair the device, please separate the 2.4G WiFi and 5G WiFi in your internet settings and name them differently.
Please check whether your network connection is stable and try to connect it again. Please place your camera close to your router. Remove other devices connected to the router if possible. If you still cannot connect the camera, please try again using an alternative hotpot, such as a smartphone hotspot, to make sure that the problem is related to the hardware and not your Wi-Fi network.
Special symbols in your Wi-Fi password may also be the reason of failure in connection. To solve this, I'm afraid you'll have to change your Wi-Fi password. The password can contain up to 31 characters such as: 0~9, A~Z, a~z, ~, `, !, @, #, $, %, ^, &, *, (, ), +, ?, _, -, /, {, }, ,, ., :, |, <, >, [, ], \.
1. Please examine the device’s power supply.
2. Please check your network connection, Wi-Fi router, and connection speed.
* Checking method: put a mobile phone or an iPad next to the device and make sure they are connected to the same network, then try to open a web page.
3. Have you recently changed your Wi-Fi name or password? If so, please reset your device and connect again.
4. Please try to reboot the router and wait 3 minutes to observe the status of the device.
5. If the problem persists, please send us a detailed message under Help section in the app, or contact us at support@nooie.com
If the Wi-Fi stays the same, just power on the camera again, the camera will connect to the Wi-Fi automatically. If the Wi-Fi changes, please reset the camera and then connect it again.
Click the device’s preview image to enter the "Live View" page, tap on the "Settings" icon located in the top right corner, and choose "General."
Please update the camera to its newest firmware and try again. If the problem persists, please contact us at support@nooie.com
The video and audio quality is determined by the connection speed of your doorbell, base station, and phone. Please check or improve your WiFi network’s speed.
Nooie Cam Indoor: Six 850nm infrared lights; up to 32 feet
Our camera’s infrared light turns on and off automatically according to the brightness. You can also turn the Night Vision off manually in the app. If you're experiencing a problem of getting clear pictures at night, please upgrade the firmware in Nooie App to the latest version. If that doesn’t solve the problem, please reset the camera or contact us again with your email account, your device's ID and the model of your smartphone.
Yes, the newest firmware support sound detection, please update your camera's firmware if it's not up-to-date. You can find the firmware update in the "Device Settings" page under "General."
Yes, you will get notified right away when the camera detects a movement or sound, even if your Nooie App is closed. Unless you turn off the camera on purpose, or schedule it not to disturb, it will send motion/sound alerts to you wherever you are.
The delay is very likely caused by the network. Please check your Wi-Fi speed and connection.
Please set the motion sensitivity to medium or low. The camera detects movements using a frame difference method, meaning that it can detect moving objects based on the difference between only 1-2 frames if the motion sensitivity is set to high.
You can easily share the viewing access of your device to friends and family using the Nooie App. This will allow them to view through your camera; however, they will not be able to have full control over your device. Please follow the instructions below to share a device:
If the invitee doesn’t have a Nooie account, please download the Nooie App and register an account first.
1. Choose the camera you would like to share and go to the Camera Settings.
2. Under the Camera Settings, choose Camera Sharing.
3. Type in the account email address of the person you would like to share access with, and hit “Send Invitation.”
4. Nooie will send this invitation to the person via app.
You have to have either a Micro SD card or cloud subscription in order to find and play footages from a Nooie Cam. With either of the storage option, click the device’s preview image to enter the "Live View" page, and tap on the "View Playback" button to see your events and recordings.
All of the events and videos will be stored in the cloud for the rolling days of your choice till they get deleted automatically. For example, if you activate the 7-day video history plan on Jan 1, the cloud will keep the recordings of Jan 1 until the midnight of Jan 8. Then the cloud would delete videos of Jan 1 to make room for the new recordings of Jan 8. You can access the videos freely within the 7-day window, including saving the videos to your phone and other devices by using the recording feature in the app.
Nooie provides users with the options to store videos locally in a Micro SD card, or in the secure cloud. You can find the information of our cloud plans here:
www.nooie.com/pages/nooie-cloud
You can subscribe to Nooie Cloud by tapping on the cloud icon located at the video history playback bar. You can also find it under "Settings - Storage" where you can unsubscribe as well.
The cloud subscription will stay active if you delete the camera. This means that if you reconnect the camera, you'll still be able to access any old recordings within the rolling day window. If you wish to cancel the subscription, please do so first before deleting the camera. You can unsubscribe our service in the app under "Storage" in device settings, or under "Cloud" in the "Account" page.
The camera supports loop recording both with a MicroSD card or Nooie Cloud. You can turn it on under “Settings - Storage.” Please note that if you turn on the loop recording, the MicroSD card will automatically replace the older videos with new ones when full.
For the cloud service, the subscription is offered on a rolling-day basis, such as 3, 7, 15 or 30 days. So, for a 7-day service, videos will automatically be deleted after 7 days.
Videos stored in the cloud will be automatically deleted after the rolling-day period; videos stored in the card will need to be deleted manually by formatting the card.
It takes about 2 minutes for the recorded videos to be stored in the cloud, and it takes about 5 minutes for them to be saved to the MicroSD card. When *saving is still in progress*, you will be directed to live-streaming instead.
Please wait for at least 6 minutes to see new recordings on MicroSD card after formatting the card.As every file saved on MicroSD card is 5 minutes, it can be read after it finished.
This problem will need to be investigated carefully by the tech team. Please contact support@nooie.com and give us your account email address, camera model and serial number that can be found on t he bottom of the camera.
If your camera went offline, there wouldn't be recordings during that time.
If you're a card user and If you turn on loop recording; older videos will be automatically overwritten when the SD card is full. To avoid important videos from being overwritten automatically, please save them to your phone before the SD card storage reaches capacity.
If you'e a cloud user, the subscription is offered on a rolling-day basis, such as 3, 7, 15 or 30 days. So, for a 7-day service, videos will automatically be deleted after 7 days.
Nooie Cam supports class 6 or above MicroSD cards, from 4G to 128G in FAT32 format.
Please format the MicroSD card in “Storage” under the camera’s “Settings” in Nooie Cam App. If that doesn’t solve the problem, please unplug the camera, take out the MicroSD and format the card using a computer (FAT32 format). After completion, install the card first, before powering on the camera. Please wait for at least 6 minutes to see the new recording on MicroSD card after power on.
Please go to the Amazon Alexa app or Google Home app to add Nooie skill. Link the accounts by logging in to your Nooie account.
We have developed and added the voice control feature with Alexa and Google Home and we've tested that it can work. If you're experiencing problems adding Nooie Skills to your Alexa or Google Home device, please contact support@nooie.com
Nooie works tirelessly to keep our customers’ data and videos secure. We are backed by the secure and tested Amazon Web Service (AWS) to protect your privacy. AWS complies with the FBI's Criminal Justice Information Security (CJIS) standards. AWS is used throughout the United States by state, local, and federal law enforcement agencies.
All of Nooie’s data transmissions adopt the HTTPS encryption protocol. This will encrypt and secure your personal information between the user and the site or server. It cannot be read or forged by any third parties. For example, when streaming your camera’s feed to your mobile phone, Nooie protects this data with multiple layers of security, such as HTTPS and Transport Layer Security.
Please try delete and app and download it again. If the problem persists, please contact support@nooie.com
If your camera is online, please go to "Settings" by entering and camera's control page and tapping on the upper right icon. Then you'll be able to remove the camera at the bottom of the "Settings" page.
If your camera is offline, you can remove your camera directly on the homepage by clicking the camera's preview. Then a window will pop up, asking you to refresh or delete the camera. Choose "Delete" and then "Confirm."
Please register an account in the Nooie app. After you sign up, the app will automatically create a "Home" page for your account and ask you to “Add Device.” “Add Device” can also be found by clicking the “Add” icon in the top right corner of the Home page after you log in. After clicking on “Add Device,” please follow the instructions in the app to connect your device.
There're many reasons why the device couldn't be paired successfully. Here're a list of actions for you to troubleshoot:
1. Please check the device’s power supply and the LED indicator to make sure that it’s ready to pair.
2. Please check your network connection, Wi-Fi router, and connection speed. Try browsing the internet on your phone or iPad while connected to your Wi-Fi network.
3. Your router may have reached the maximum number of simultaneous connections allowed; turn some of your Wi-Fi devices off and try again.
4. Please make sure that you choose a 2.4G Wi-Fi and the password is correct. The Wi-Fi network name should contain English characters and numbers only.
5. Enable the Wi-Fi network name (SSID) broadcast function and do not set it to hidden.
6. Please set the encryption method of your router to WPA2-PSK, authentication type AES. Both can be set to automatic.
7. If wireless MAC address filtering is enabled in your router's settings, remove the device from the router’s MAC filtering list in order to connect.
8. Make sure DHCP service is enabled in your router’s settings; otherwise the IP address will be occupied.
9.Try to disable anti-malware software temporarily. You can re-enable it after a successful pairing.
If you have a dual-band WiFi and you’re experiencing problems to pair the device, please separate the 2.4G WiFi and 5G WiFi in your internet settings and name them differently.
Please check whether your network connection is stable and try to connect it again. Please place your device close to your router. Remove other devices connected to the router if possible. If you still cannot connect the device, please try again using an alternative hotpot, such as a smartphone hotspot, to make sure that the problem is related to the hardware and not your Wi-Fi network.
Special symbols in your Wi-Fi password may also be the reason of failure in connection. To solve this, I'm afraid you'll have to change your Wi-Fi password. The password can contain up to 31 characters such as: 0~9, A~Z, a~z, ~, `, !, @, #, $, %, ^, &, *, (, ), +, ?, _, -, /, {, }, ,, ., :, |, <, >, [, ], \.
AP stands for Access Point. It is an alternative option to be used when normal pairing is unsuccessful. Please read instructions in the app to switch from the normal mode to the AP mode, or the other way around. When the device is in the normal pairing mode, its LED indicator flashes rapidly, approximately twice per second; when it’s in the AP mode, the LED indicator flashes slowly, approximately once per three seconds.
Please reset the device by pressing the reset button for about 5 seconds. Then, add the device again to connect to the new WiFi network.
1. Please examine the device’s power supply.
2. Please check your network connection, Wi-Fi router, and connection speed.
* Checking method: put a mobile phone or an iPad next to the device and make sure they are connected to the same network, then try to open a web page.
3. Have you recently changed your Wi-Fi name or password? If so, please reset your device and connect again.
4. Please try to reboot the router and wait 3 minutes to observe the status of the device.
5. If the problem persists, please send us a detailed message under Help section in the app, or contact us at support@nooie.com
Click the device’s card in the "Home" page to enter the control page, tap on the "Settings" icon located in the top right corner, and choose "General."
You can easily share the viewing access of your device to friends and family using the Nooie App.
If the invitee doesn’t have a Nooie account, please download the Nooie App and register an account first. You can share your device by:
a) Adding “Owners" to your Home. An owner will have access to ALL devices added to Home.
b) One-time sharing with “Guests."
You can add “Owners” or “Guests” right after a successful pairing. You can add or edit the Owners/Guests list in “Manage Home” under “Control Center,” which is located in the top right corner of the "Home" page. You can also click “Device Sharing” in the device’s settings and share your device with a “Guest.”
Please go to the Amazon Alexa app or Google Home app to add Nooie skill. Link the accounts by logging in to your Nooie account.
Please open the third-party app and double-check if Nooie is linked to the third-party controller’s account. Please make sure that your device’s name is easily recognizable. Please also check the user manual of the third-party controller and make sure that it is working properly. If the problem persists, please contact us at support@nooie.com.
If you have added multiple devices under the Plug or Light category, you can create a group in the “Control Center” (top right corner of the main page) to control them simultaneously. Simply choose the devices you wish to be controlled together and save.
Yes, you can. On the device’s control page, please click “Schedule” and create your desired schedule. Mark the days you want to apply that schedule to or unmark the days and save. Multiple schedules can be created, as long as they don’t interfere with other existing daily schedules.
If a schedule does not work after it has been set, please delete it and create a new one.
Please register an account in the Nooie app. After you sign up, the app will automatically create a "Home" page for your account and ask you to “Add Device.” “Add Device” can also be found by clicking the “Add” icon in the top right corner of the Home page after you log in. After clicking on “Add Device,” please follow the instructions in the app to connect your device.
There're many reasons why the device couldn't be paired successfully. Here're a list of actions for you to troubleshoot:
1. Please check the device’s power supply and the LED indicator to make sure that it’s ready to pair.
2. Please check your network connection, Wi-Fi router, and connection speed. Try browsing the internet on your phone or iPad while connected to your Wi-Fi network.
3. Your router may have reached the maximum number of simultaneous connections allowed; turn some of your Wi-Fi devices off and try again.
4. Please make sure that you choose a 2.4G Wi-Fi and the password is correct. The Wi-Fi network name should contain English characters and numbers only.
5. Enable the Wi-Fi network name (SSID) broadcast function and do not set it to hidden.
6. Please set the encryption method of your router to WPA2-PSK, authentication type AES. Both can be set to automatic.
7. If wireless MAC address filtering is enabled in your router's settings, remove the device from the router’s MAC filtering list in order to connect.
8. Make sure DHCP service is enabled in your router’s settings; otherwise the IP address will be occupied.
9.Try to disable anti-malware software temporarily. You can re-enable it after a successful pairing.
If you have a dual-band WiFi and you’re experiencing problems to pair the device, please separate the 2.4G WiFi and 5G WiFi in your internet settings and name them differently.
Please check whether your network connection is stable and try to connect it again. Please place your device close to your router. Remove other devices connected to the router if possible. If you still cannot connect the device, please try again using an alternative hotpot, such as a smartphone hotspot, to make sure that the problem is related to the hardware and not your Wi-Fi network.
Special symbols in your Wi-Fi password may also be the reason of failure in connection. To solve this, I'm afraid you'll have to change your Wi-Fi password. The password can contain up to 31 characters such as: 0~9, A~Z, a~z, ~, `, !, @, #, $, %, ^, &, *, (, ), +, ?, _, -, /, {, }, ,, ., :, |, <, >, [, ], \.
AP stands for Access Point. It is an alternative option to be used when normal pairing is unsuccessful. Please read instructions in the app to switch from the normal mode to the AP mode, or the other way around. When the device is in the normal pairing mode, its LED indicator flashes rapidly, approximately twice per second; when it’s in the AP mode, the LED indicator flashes slowly, approximately once per three seconds.
Please reset the device by pressing the reset button for about 5 seconds. Then, add the device again to connect to the new WiFi network.
1. Please examine the device’s power supply.
2. Please check your network connection, Wi-Fi router, and connection speed.
* Checking method: put a mobile phone or an iPad next to the device and make sure they are connected to the same network, then try to open a web page.
3. Have you recently changed your Wi-Fi name or password? If so, please reset your device and connect again.
4. Please try to reboot the router and wait 3 minutes to observe the status of the device.
5. If the problem persists, please send us a detailed message under Help section in the app, or contact us at support@nooie.com
Click the device’s card in the "Home" page to enter the control page, tap on the "Settings" icon located in the top right corner, and choose "General."
You can easily share the viewing access of your device to friends and family using the Nooie App.
If the invitee doesn’t have a Nooie account, please download the Nooie App and register an account first. You can share your device by:
a) Adding “Owners" to your Home. An owner will have access to ALL devices added to Home.
b) One-time sharing with “Guests."
You can add “Owners” or “Guests” right after a successful pairing. You can add or edit the Owners/Guests list in “Manage Home” under “Control Center,” which is located in the top right corner of the "Home" page. You can also click “Device Sharing” in the device’s settings and share your device with a “Guest.”
Please go to the Amazon Alexa app or Google Home app to add Nooie skill. Link the accounts by logging in to your Nooie account.
Please open the third-party app and double-check if Nooie is linked to the third-party controller’s account. Please make sure that your device’s name is easily recognizable. Please also check the user manual of the third-party controller and make sure that it is working properly. If the problem persists, please contact us at support@nooie.com.
If you have added multiple devices under the Plug or Light category, you can create a group in the “Control Center” (top right corner of the main page) to control them simultaneously. Simply choose the devices you wish to be controlled together and save.
Yes, you can. On the device’s control page, please click “Schedule” and create your desired schedule. Mark the days you want to apply that schedule to or unmark the days and save. Multiple schedules can be created, as long as they don’t interfere with other existing daily schedules.
If a schedule does not work after it has been set, please delete it and create a new one.
Please register an account in the Nooie app. After you sign up, the app will automatically create a "Home" page for your account and ask you to “Add Device.” “Add Device” can also be found by clicking the “Add” icon in the top right corner of the Home page after you log in. After clicking on “Add Device,” please follow the instructions in the app to connect your device.
There're many reasons why the device couldn't be paired successfully. Here're a list of actions for you to troubleshoot:
1. Please check the device’s power supply and the LED indicator to make sure that it’s ready to pair.
2. Please check your network connection, Wi-Fi router, and connection speed. Try browsing the internet on your phone or iPad while connected to your Wi-Fi network.
3. Your router may have reached the maximum number of simultaneous connections allowed; turn some of your Wi-Fi devices off and try again.
4. Please make sure that you choose a 2.4G Wi-Fi and the password is correct. The Wi-Fi network name should contain English characters and numbers only.
5. Enable the Wi-Fi network name (SSID) broadcast function and do not set it to hidden.
6. Please set the encryption method of your router to WPA2-PSK, authentication type AES. Both can be set to automatic.
7. If wireless MAC address filtering is enabled in your router's settings, remove the device from the router’s MAC filtering list in order to connect.
8. Make sure DHCP service is enabled in your router’s settings; otherwise the IP address will be occupied.
9.Try to disable anti-malware software temporarily. You can re-enable it after a successful pairing.
If you have a dual-band WiFi and you’re experiencing problems to pair the device, please separate the 2.4G WiFi and 5G WiFi in your internet settings and name them differently.
Please check whether your network connection is stable and try to connect it again. Please place your device close to your router. Remove other devices connected to the router if possible. If you still cannot connect the device, please try again using an alternative hotpot, such as a smartphone hotspot, to make sure that the problem is related to the hardware and not your Wi-Fi network.
Special symbols in your Wi-Fi password may also be the reason of failure in connection. To solve this, I'm afraid you'll have to change your Wi-Fi password. The password can contain up to 31 characters such as: 0~9, A~Z, a~z, ~, `, !, @, #, $, %, ^, &, *, (, ), +, ?, _, -, /, {, }, ,, ., :, |, <, >, [, ], \.
AP stands for Access Point. It is an alternative option to be used when normal pairing is unsuccessful. Please read instructions in the app to switch from the normal mode to the AP mode, or the other way around. When the device is in the normal pairing mode, its LED indicator flashes rapidly, approximately twice per second; when it’s in the AP mode, the LED indicator flashes slowly, approximately once per three seconds.
Please reset the device by pressing the reset button for about 5 seconds. Then, add the device again to connect to the new WiFi network.
1. Please examine the device’s power supply.
2. Please check your network connection, Wi-Fi router, and connection speed.
* Checking method: put a mobile phone or an iPad next to the device and make sure they are connected to the same network, then try to open a web page.
3. Have you recently changed your Wi-Fi name or password? If so, please reset your device and connect again.
4. Please try to reboot the router and wait 3 minutes to observe the status of the device.
5. If the problem persists, please send us a detailed message under Help section in the app, or contact us at support@nooie.com
Click the device’s card in the "Home" page to enter the control page, tap on the "Settings" icon located in the top right corner, and choose "General."
You can easily share the viewing access of your device to friends and family using the Nooie App.
If the invitee doesn’t have a Nooie account, please download the Nooie App and register an account first. You can share your device by:
a) Adding “Owners" to your Home. An owner will have access to ALL devices added to Home.
b) One-time sharing with “Guests."
You can add “Owners” or “Guests” right after a successful pairing. You can add or edit the Owners/Guests list in “Manage Home” under “Control Center,” which is located in the top right corner of the "Home" page. You can also click “Device Sharing” in the device’s settings and share your device with a “Guest.”
Please go to the Amazon Alexa app or Google Home app to add Nooie skill. Link the accounts by logging in to your Nooie account.
Please open the third-party app and double-check if Nooie is linked to the third-party controller’s account. Please make sure that your device’s name is easily recognizable. Please also check the user manual of the third-party controller and make sure that it is working properly. If the problem persists, please contact us at support@nooie.com.
If you have added multiple devices under the Plug or Light category, you can create a group in the “Control Center” (top right corner of the main page) to control them simultaneously. Simply choose the devices you wish to be controlled together and save.
Yes, you can. On the device’s control page, please click “Schedule” and create your desired schedule. Mark the days you want to apply that schedule to or unmark the days and save. Multiple schedules can be created, as long as they don’t interfere with other existing daily schedules.
If a schedule does not work after it has been set, please delete it and create a new one.
